Terms of service

These terms cover the use of Nightdesk by a property — a hotel, guesthouse or short-let operator. By creating an account you agree to them.

What Nightdesk does

Nightdesk answers booking enquiries sent to your Instagram account, quotes from the availability you publish, holds a room, sends a payment link, and issues a confirmation code once payment clears. It sells only what you tell it it may sell.

It will not quote a price if you have not updated tonight's board. That is deliberate: a system guessing at your availability would eventually sell a room you do not have.

Your responsibilities

• Keeping the nightly board accurate. Nightdesk sells what you publish, so an out-of-date board is the one thing that can cause an oversell.
• Honouring bookings your guests have paid for
• Keeping your account credentials to yourself, and telling us promptly if you think they have been exposed
• Complying with Instagram's own terms for your account

Payments

Guests pay into your Paystack account. Nightdesk never holds your money, never takes a cut of a booking, and cannot move funds out of your account. Refunds, chargebacks and settlement times are between you, Paystack, and your bank.

Our own fee is the monthly amount shown on the pricing page. There is nothing to pay to get started, and no other charge. There is no contract — you can stop at the end of any month, and we will not bill you again.

What we cannot promise

Nightdesk depends on Instagram, Paystack, and an AI model provider. Any of them can be slow, change their rules, or go down, and when they do Nightdesk cannot answer guests. We work to keep it running and to tell you when it is not, but we cannot guarantee uninterrupted service.

Instagram may also change or withdraw access to its messaging API. If that happens the service may have to change or stop, and we will refund any unused portion of a month.

Our liability to you is limited to the fees you have paid us in the three months before a claim. We are not liable for lost bookings, lost profit, or indirect losses.

Your data

Your rooms, rates, bookings and guest conversations belong to you. We hold them to run the service, as described in our privacy policy. If you leave, ask and we will export or delete them.

Ending the arrangement

You can stop at any time by telling us. We can end it with 30 days' notice, or immediately if an account is being used to defraud guests. If we end it without cause, we refund the unused part of the month.

Changes

If these terms change materially, we will email customers before the change takes effect. The date at the top reflects the current version.

Contact

Nightdesk, Abuja, Nigeria — hello@nightdesk.com.ng. These terms are governed by the laws of the Federal Republic of Nigeria.